Live / Sports
This page sets out the legal basis on which 77dac operates and what those terms mean for your account, your transactions and your access to the platform. Availability depends on your local law and eligible regions — read the sections below to understand where this policy applies and how it affects you directly.
Our legal terms are written to be readable, not to obscure your rights. Every account on this platform is subject to the conditions set out in these pages, and those conditions apply at the point you create an account and continue for as long as the account remains active. We do not alter these terms without notice — if a material change happens, we publish an update and the effective date is shown clearly at the top of the relevant document. Access to the platform, including the use of your account wallet and any transactions made through Nagad or Upay, is conditional on your agreement with these terms. Where your local law restricts or prohibits access to online gaming services, these terms do not override that restriction — eligibility is always determined by the rules that apply in your jurisdiction. We hold information about your account in line with our data retention policy, and we do not share personal account details with parties outside the operational scope described in these terms. If you have a question about a specific clause, the support routes listed on this page are the correct place to start. Read each section carefully before you proceed with account activity.
Not every aspect of your experience on the platform is governed by the same document. This section draws clear lines between what our legal terms cover directly and what falls under separate arrangements or third-party rules.
Your account login, session activity and the permissions attached to your profile are covered by these terms. Any restriction or suspension of account access that we apply is carried out according to the conditions set out here, not at our arbitrary discretion.
Deposits and withdrawals processed through Nagad or Upay are subject to both our platform transaction policy and the individual terms of the payment service you use. We govern what happens on our side; the payment provider governs its own processing rules.
Game content supplied by studios available in our lobby — including titles across slots, live dealer tables and crash game categories — is presented under licence from those studios. Our legal terms cover how that content is made available, not the internal rules of each game.
External links, payment processors and any service you reach by leaving 77dac operate under their own terms. We are not responsible for the content, privacy practices or legal conditions of third-party services, and our policy does not extend to them.
You have specific actions available to you under the terms we publish, and we want those to be straightforward to use. Your account history — including transaction records for any deposits or withdrawals made through Nagad or Upay — is accessible from within your signed-in account area. If a record looks incorrect, you can raise a correction request directly through the support route listed on this page. You are also entitled to ask what personal information we hold against your account and to request that information be reviewed. Where a correction is warranted, we will action it and confirm the outcome. If you believe a policy clause has been applied incorrectly to your account — for example, a transaction hold or an access restriction — you can submit a formal query and we will respond through the same channel. None of these steps require you to contact a third party first. Everything starts with your account and our support team.
Open your signed-in account area and navigate to the transaction history section. Deposit and withdrawal entries — including those processed via Nagad or Upay — are listed there with timestamps and status indicators.
If a name, contact detail or transaction entry on your account is incorrect, submit a correction request through our support channel. We verify the detail against the original submission and update it where the correction is supported.
Any clause in our published terms that you need clarified can be sent to our support team as a written query. We respond to policy questions in the same way as account queries — through the live chat or email route shown below.
Account-level decisions — access restrictions, transaction holds, data queries — are handled by our support team on request. Start the process from your signed-in account or through the contact route listed in the support section below.
All policy-related queries — including questions about your rights, a transaction dispute or a data request — are handled through the contact routes we publish on this site. We do not operate undisclosed channels for legal queries; the routes below are the ones we actually monitor.
Open the live chat widget from any page on the site while signed in to your account. This is the fastest route for policy questions and account-specific queries. Available through the same session you use for account activity.
Send written policy queries, data requests or formal complaints to the email address published in your account dashboard under the help section. Email is the appropriate route for detailed or document-supported requests.
The help section inside your signed-in account lists the currently active support routes and links to the published policy documents. Check there first if you are unsure which route applies to your query.
Understanding how we manage your information is part of using the platform responsibly. These four areas cover the main points you should know about how your data and account are treated under our policy.
Personal information collected at account creation — name, contact details, wallet identifiers used for Nagad or Upay transactions — is held only for the purposes described in our privacy terms. We do not sell or transfer personal data outside the operational scope stated in our published policy.
We use cookies to maintain your session, remember account preferences and measure how sections of the site are used. You can review cookie settings through your browser. Continuing to use the site while signed in constitutes acceptance of the cookie terms as published.
Your account is protected by the credentials you set at registration. We do not ask for your password through any chat or email channel — any message requesting your credentials is not from us. Report suspicious contact through the live chat route immediately.
We retain account records for the period required by the operational terms under which the platform runs. If you close your account, we explain in the account closure section what records are kept, for how long and for what purpose. Requests for detail go to the email route above.
These are the policy questions that come up most often. If your question is not covered here, use the live chat or email route listed in the support section above.
Access depends on your local law and the eligible regions our platform serves. We do not make a legal determination on your behalf. Check the terms that apply in your jurisdiction before creating or using an account. Eligibility is your responsibility to confirm.
We hold the details you submitted at registration, your transaction history including Nagad and Upay activity, and session data tied to your account. You can request a summary of what we hold by sending a written request to the email address shown in your account help section.
Yes. Send your request through the email route published in your account dashboard. We review each request against the original submission and confirm the outcome in writing. Retention obligations may mean some records cannot be deleted immediately — we explain the reason when that applies.
Open your transaction history from inside your signed-in account and identify the entry in question. Then contact support through live chat or email with the transaction date and amount. We investigate against the payment processor record — including Nagad or Upay logs — and respond with findings.
We update the terms when our operations or obligations require it. The effective date at the top of each policy document shows when the current version took effect. Continued use of your account after an update is published constitutes acceptance of the revised terms.
Formal complaints go to the email address listed in your account help section. Describe the issue, include relevant account or transaction details, and we will respond through the same channel. Live chat is available for initial queries before you escalate to a formal written complaint.